Refund policy

The right to exchange and return is guaranteed to all our customers and applies to all products displayed in our store.
All products displayed in our store are eligible for exchange or return according to the terms and conditions outlined on this page.
Returns or exchanges can be made if the product is in its original condition at the time of purchase and is still in its original packaging.

Requests for exchanges or returns are approved within 3 business days.
Once the return or exchange request is approved, the representative will reach the customer within 3-5 business days.
Please send a message via WhatsApp to the number provided in the shipping invoice to request a return or exchange, or contact us through the Contact Us page for return or exchange requests.
Please take a photo of the product and send it, along with the city, address, and order number, to request an exchange if the product is defective, damaged, or not as described.
The full amount will be refunded to the customer if the product received is completely different from the product description on the product page of our website.
We are not responsible for any expectations of product use by the customer that were not mentioned on the product page of our website.